Complaint Handling Policy of the Vigilance Division of MIL (Updated on 01.06.2026 )

CVO/MIL acts as an extended arm of the Central Vigilance Commission (CVC) in all vigilance related matters pertaining to Munitions India Limited. (MIL). The Vigilance Division of MIL is mandated under the Vigilance Manual of CVC to enquire or cause an enquiry into complaints
against officials of MIL wherein allegations of corruption are involved.

As per the Master Circular No. 01/MC/2025 issued by Central Vigilance Commission, vide letter No. 024/VGL/068 dated 23.05.2025, Vigilance complaints are categorized as complaints in which vigilance angle is obvious in the following misconducts on the part of any official;

a) Demanding and/or accepting gratification other than legal remuneration in respect of an official act or for using his/her influence with any other official.

b) Obtaining valuable thing, without consideration or with inadequate consideration from a person with whom he/she has or is likely to have official dealings or his/her subordinates have official dealings or where he can exert influence.

c) Obtaining for self or for any other person any valuable thing or pecuniary advantage by corrupt or illegal means or by abusing his/her position as a public servant.

d) Possession of assets disproportionate to his/her known sources of income.

e) Cases of misappropriation, forgery or cheating or other similar criminal offences. Notwithstanding to above, as per the master circular, there are also certain irregularities where it is necessary to carefully examine the circumstances before deciding whether the integrity of the official is doubtful. Such irregularities may include gross or deliberate negligence, reckless decision-making, clear violation of rules and procedures, misuse or excessive exercise of discretionary powers without any apparent public interest, failure to keep superiors informed in time, and undue or unjustified delay in disposal of cases.

In such cases, the Disciplinary Authority, in consultation with the CVO, should carefully analyze all relevant facts and circumstances before arriving at a conclusion on whether there are reasonable grounds to doubt the integrity of the concerned official.

Briefly, the procedure for lodging vigilance complaints in MIL is given below:

1) Vigilance complaints pertaining to Munitions India Limited. (MIL) can be lodged with Chief Vigilance Officer (CVO) of MIL by any employee of MIL/person(s)/vendor/contractor etc., who has/had dealings with any of the offices of MIL or general public. Vigilance complaints pertaining to MIL should be lodged to the CVO/MIL at the following address:

Chief Vigilance Officer,
Munitions India Limited. (MIL).
2nd Floor, Nyati Unitree,
Nagar Road, Yerwada,
Pune-411006.
Tel. No.020-67080421
Email: cvomil@munitionsindia.in

2) Complaints can be lodged by addressing the letter/email directly to the Chief Vigilance Officer (CVO) of MIL by giving the specific facts of the matter relating to corruption along with name and personal details, complete postal address (mobile/telephone number, if any), email id and copy of identity proof of the complainant. The Complaint should be signed by the complainant. The genuineness of complainant will be verified by sending a registered letter to the complainant at his/her postal address.

3) Complaint should be genuine and specific with adequate evidence and should be based on verifiable facts and it should be clearly legible. A complaint should preferably be lodged in typed or written form in English or Hindi language for facilitating early action thereon. No fee shall be chargeable for lodging complaints.

4) Normally one specific issue should be raised in one complaint. However, if more than one specific issues are there, it is better to raise the same in separate complaint.

5) Complaint should not be malicious, vexatious, frivolous, pseudonymous, anonymous, biased or based on any personal grievances. Such complaints will not be acted upon in the Vigilance Division and will be filed as per existing directives of CVC. Complainant should lodge complaints only regarding issues having vigilance angle and complaint should not be part of any litigation in any courts, tribunals, etc., i.e. the matter should not be sub-juice.

6) Complaints received through email would be downloaded and printed and taken up for further action as above. The genuineness of complainant will be verified by sending a registered letter to the complainant at his/her postal address (please refer Para 2 above).

7) After owning up the complaint by the complainant, the investigation will be carried out, or necessary action will be taken and based on the irregularities prime-face noticed. The action will be initiated/investigation will be carried out as per existing guidelines as stipulated in Vigilance manual (updated 2021), and/or as per the recent guidelines issued by CVC.

8) Case files are maintained in different colour-coded folders for easy identification and retrieval based on the source of the complaint and the type of action or investigation initiated.

9) The time limit for disposal of complaints and conduction of investigation and reporting are based on the guidelines as stipulated in Vigilance manual (updated 2021), and/or as per the recent guidelines issued by CVC.

10) The complaints not falling under the jurisdiction of CVO/MIL and the complaints related to administration or sexual harassment will be forwarded to respective designated authority as applicable, for necessary action.

11) Complainants who want to keep their identity confidential should file complaint as a “Whistle-Blower” under the provision of “Public Interest Disclosure and Protection of Informers (PIDPI) Resolution-2004”. Complainants should familiarize themselves with the proper procedure of “PIDPI Resolution” regarding how to lodge a complaint to designated agency and related details as mentioned in the “Chapter-VI” of Central Vigilance Commission’s Comprehensive guidelines on Complaint Handling Mechanism” dated 24.12.2021.

As per the provisions of “Public Interest Disclosure and Protection of Informers Resolution” dated 21.04.2004, Government of India has declared the Central Vigilance Commission as the “Designated Agency” to receive written complaints from Whistle Blowers for disclosure on any allegations of corruption or misuse of office and recommend appropriate action.

The Chief Vigilance Officer of Ministry of Defense is also a “Designated Authority” to receive written complaint or disclosure on any allegation of corruption or misuse of office by any employee of Munitions India Limited. under Ministry Defense. For detailed guidelines and to lodge a complaint under PIDPI Resolution as per following online link:


https://cvc.gov.in/?q=citizens-corner/whistle-blower-complaints


10) If any employee of MIL wants to lodge the complaints about any unethical and improper practices or any wrongful conduct in MIL and wants to keep his/her identity confidential, the same may be done under the provision of Whistle Blower Policy of MIL.

11) Vigilance Division of MIL will follow Central Vigilance Commission’s “Comprehensive guidelines on Complaint Handling Mechanism” dated 24.12.2021 in handling of received complaints” & subsequent amendment dated 03.11.2022. Accordingly, Complaints can be lodged with the Commission online, on the Commission’s portal i.e. www.portal.cvc.gov.in or through the Commission’s website www.cvc.gov.in, under the link “Lodge Complaints”, available on home page.